This policy explains what information Team8 Active collects when you visit our site, book a tour, or join one of our medical programs — and how we look after it, in plain language.
Contact details, booking info and — only with consent — health and exercise history for our medical programs.
To book your free tour, tailor your 6-week program, and keep our Pittwater community informed and safe.
Your physiologist, our front-desk team, and trusted tools like our booking and payment providers. Never sold.
Access, correct or delete your information any time — just visit us or email us at Dee Why.
Team8 Active operates a results-driven gym and 6-week medical program for the over-50s community, based at 4/645–647 Pittwater Rd, Dee Why NSW 2099, on Sydney's Northern Beaches. We work alongside Team8 Physio, our affiliated physiotherapy practice, to deliver assessments and one-on-one sessions as part of our programs.
For the purposes of Australian privacy law, Team8 Active is the entity responsible for the personal information described in this policy.
We collect only what we need to run your free tour, membership, or medical program properly. Depending on how you interact with us, this may include:
Our 6-week medical programs — covering areas like osteoporosis, osteoarthritis, diabetes, cardiovascular health, joint replacement recovery and chronic back pain — involve a physiotherapy assessment before you start. This means we may collect sensitive health information, such as:
Health information is "sensitive information" under Australian privacy law. We only collect it with your clear consent, use it strictly to design and adjust your exercise program, and restrict access to your coaching physiologist and treating physiotherapist.
You can ask to see, correct, or withdraw this information at any time — it will never affect your right to use general gym facilities.
We don't sell your personal information. We only share it where it's needed to run the gym and your program, including with:
Our website uses cookies and similar tools to remember your preferences, understand which pages and classes attract the most interest, and measure how people find us. This may include analytics tools (such as Google Analytics) and booking-widget cookies.
You can control or disable cookies through your browser settings. Some parts of the site, like the free tour booking form, may not work properly without them.
We store personal and health information using reputable cloud-based systems with access controls, and keep paper assessment forms in locked storage at our Dee Why studio. Access to sensitive health records is limited to staff directly involved in delivering your program.
No system is completely risk-free, but we review our practices regularly and will notify affected members and the OAIC of any data breach likely to cause serious harm, as required by law.
We keep membership and billing records for as long as needed for legal, accounting and program-continuity purposes. Health and assessment records from our medical programs are retained in line with clinical record-keeping obligations, then securely destroyed or de-identified.
Under the Australian Privacy Principles, you can ask us to:
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Team8 Active's programs are designed for the over-50s community, and our services aren't directed at children. We don't knowingly collect personal information from anyone under 18 without a parent or guardian's involvement.
We may update this policy from time to time as our programs or obligations change. The "last updated" date at the top of this page will always reflect the latest version, and significant changes will be highlighted on this site.
Questions about your information, or want to make a request under the section above? Reach the Team8 Active team directly:
Reach out any time — we're happy to talk through anything in this policy.
